wheel-change-assistance
Wheel Change Assistance
Got a flat tyre and need help changing your wheel? 247 Road Assistance provides 24/7 wheel change assistance for suitable vehicles across East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding areas.
If you have a suitable spare wheel but cannot safely change it yourself, call us for roadside assistance. If the wheel cannot be changed safely, we can assess whether vehicle recovery is the appropriate alternative.
Need Help Changing Your Wheel?
Call us and tell us your vehicle, location and whether you have a suitable spare wheel available.
We will assess whether a roadside wheel change can be carried out safely or whether vehicle recovery may be required instead.
0330 043 7086Roadside Help When You Have a Flat Tyre
A flat tyre or damaged wheel can leave you unable to continue your journey safely. If your vehicle has a suitable spare wheel but you are unable to change it yourself, 247 Road Assistance may be able to help.
We provide roadside wheel change assistance for suitable vehicles, helping fit the customer's available spare wheel where it is safe and practical to do so.
Before attending, we may ask whether you have a full-size spare wheel or space-saver, whether locking wheel nuts are fitted and whether you have the correct locking wheel nut key.
Before You Call, Check If You Have
- A suitable spare wheel or space-saver
- The vehicle's locking wheel nut key, if required
- A safe location away from moving traffic
- The vehicle make and model
- Your exact location
- Your vehicle registration
If you are unsure, call us and explain the situation. We can discuss the available options with you.
When You May Need Wheel Change Assistance
Tyre and wheel problems can happen unexpectedly. Our roadside assistance service may help in a range of situations where the vehicle has a suitable replacement wheel available.
Flat Tyre
If a tyre has gone flat and the vehicle cannot be driven safely, we may be able to replace the affected wheel with your suitable spare.
Tyre Blowout
A sudden tyre blowout can leave your vehicle stranded. If the wheel and surrounding components are suitable, your available spare wheel may be fitted.
Space-Saver Wheel
If your vehicle has a suitable manufacturer-provided space-saver wheel, we may be able to fit it so you can continue your journey subject to its specified restrictions.
Full-Size Spare
Some vehicles carry a full-size spare wheel. Where suitable and safe, we can assist with changing the affected wheel at the roadside.
Unable to Change It Yourself
You may have the correct spare wheel but be unable to change it yourself. Our roadside assistance service may provide the practical help you need.
Wheel Cannot Be Changed
If the wheel cannot be safely changed at your location, vehicle recovery may be the appropriate alternative to get the vehicle to a garage or tyre specialist.
Stranded With a Flat Tyre?
Call 247 Road Assistance and tell us your location, vehicle and whether you have a suitable spare wheel.
What Can Affect a Roadside Wheel Change?
Although changing a wheel may appear straightforward, several factors can prevent a safe roadside wheel change. We assess the circumstances before carrying out the work.
Locking Wheel Nuts
If locking wheel nuts are fitted, the correct locking wheel nut key will normally be required. A missing, damaged or incorrect key may prevent the wheel from being removed.
Seized or Damaged Nuts
Wheel nuts that are excessively tight, seized, rounded or damaged may require specialist equipment and may prevent a roadside wheel change.
No Suitable Spare Wheel
If the vehicle does not have a suitable spare wheel, changing the wheel may not be possible. Vehicle recovery may then be required.
Unsafe Location
We will not carry out a wheel change where doing so would create an unacceptable risk. The vehicle may need to be moved or recovered to a safer location.
Wheel or Hub Damage
Accident damage, damaged wheel components or problems around the hub may make a straightforward wheel change unsuitable.
Unsuitable Ground
Soft, unstable, steep or uneven ground may make safely lifting the vehicle impossible. Recovery may be required instead.
Wheel Change or Vehicle Recovery?
Our priority is finding a safe and practical solution. Depending on the vehicle, tyre damage and location, that may mean changing the wheel or recovering the vehicle.
Roadside Wheel Change
If you have a suitable spare wheel, the required locking wheel nut key and the vehicle is in a safe working location, we may be able to change the wheel at the roadside.
This may allow you to continue your journey without requiring vehicle recovery.
Vehicle Recovery
If there is no suitable spare wheel, the wheel cannot be removed or the location is unsafe for roadside work, recovery may be the better option.
We can assess whether the vehicle is suitable for transport using our recovery equipment.
How to Arrange Wheel Change Assistance
Call Us
Contact 247 Road Assistance on 0330 043 7086 and explain that you have a flat tyre or wheel problem.
Tell Us Your Location
Provide your exact location and tell us whether the vehicle is in a safe place away from moving traffic.
Tell Us About Your Spare
Let us know whether you have a full-size spare or space-saver and whether your locking wheel nut key is available.
We Assess the Options
We assess whether roadside assistance appears suitable or whether vehicle recovery may be required instead.
Your Safety Comes First
If your vehicle has stopped in a dangerous position, particularly on a fast-moving road, do not put yourself at risk attempting to inspect or change the wheel.
Move to a safe location if it is possible and legal to do so. If you cannot safely leave or move the vehicle, follow the appropriate road safety guidance and contact the emergency services where there is an immediate danger.
A roadside wheel change will only be attempted where the working environment is considered suitable and safe. If it cannot be completed safely, vehicle recovery may be recommended instead.
What If the Problem Is More Than a Flat Tyre?
If your vehicle has broken down for another reason, our roadside assistance service may be more appropriate.
If the vehicle cannot be repaired or made mobile at the roadside, our car recovery and breakdown recovery service may provide the next step.
For planned transportation of a vehicle to another destination, see our car towing and vehicle transport service.
We Can Help Assess
- Flat tyre situations
- Tyre blowouts
- Spare wheel changes
- Space-saver wheel fitting
- Roadside assistance
- Breakdown recovery
- Vehicle transportation
Wheel Change Assistance Across Our Local Area
247 Road Assistance provides roadside wheel change assistance for suitable vehicles across East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding parts of West Sussex and Surrey.
We also provide roadside assistance and vehicle recovery around key local routes including the M23, M25, A22, A23, A25 and A264, subject to safe access and working conditions.
Wheel Change Assistance FAQs
Can you come out and change a flat tyre?
If your vehicle has a suitable spare wheel and the wheel can be changed safely, we may be able to provide roadside wheel change assistance. Call 0330 043 7086 with your vehicle and location details.
Do I need to have a spare wheel?
For a standard roadside wheel change, you will normally need a suitable spare wheel or space-saver for your vehicle. If no suitable spare is available, vehicle recovery may be required instead.
Can you fit a space-saver spare wheel?
Where the space-saver is suitable for the vehicle and the wheel can be changed safely, we may be able to fit it. You must follow the manufacturer's speed and distance restrictions when using a space-saver wheel.
What if I have lost my locking wheel nut key?
If your vehicle has locking wheel nuts and the correct key is unavailable, a standard roadside wheel change may not be possible. Depending on the circumstances, specialist assistance or vehicle recovery may be required.
What happens if the wheel nuts are seized?
Seized, damaged or excessively tight wheel nuts can prevent a safe roadside wheel change. If the wheel cannot be removed using appropriate methods, the vehicle may need to be recovered to a suitable garage or tyre specialist.
Can you change a wheel on the motorway?
Roadside work is always subject to safe working conditions. A wheel change will not be attempted where the location creates an unacceptable risk. Depending on where the vehicle has stopped, recovery to a safer location may be necessary.
Can you repair or supply a replacement tyre?
This service is focused on roadside wheel change assistance using a suitable spare wheel available for the vehicle. If a replacement tyre or specialist tyre repair is required, the vehicle may need assistance from a tyre specialist or recovery to an appropriate location.
What if you cannot change the wheel?
If a safe wheel change is not possible because of the vehicle, location, missing spare wheel, locking wheel nut issue or another problem, we can assess whether vehicle recovery is a suitable alternative.
Do you provide wheel change assistance 24 hours a day?
247 Road Assistance operates 24/7 for roadside assistance and vehicle recovery. Call 0330 043 7086 to discuss your location and the problem with your vehicle.
Need Help With a Flat Tyre?
Call 247 Road Assistance for 24/7 wheel change and roadside assistance across East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding areas.