Electric Vehicle & EV Recovery
Electric car broken down or unable to drive? 247 Road Assistance provides 24/7 electric vehicle and EV recovery across East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding areas.
Whether your EV has suffered a breakdown, electrical fault, depleted traction battery or another problem preventing it from being driven, call us to discuss the appropriate recovery and transportation options.
Electric Car Recovery & Transport
Call us with your vehicle make and model, exact location and details of the problem so we can assess the recovery requirements.
Recovery From £99Final price depends on vehicle, location, distance, condition, accessibility, weight and recovery requirements.
0330 043 7086Recovery for Electric Vehicles That Cannot Be Driven
Electric vehicles can become immobilised for many of the same reasons as conventional cars, but their recovery requirements can differ. If your electric car cannot be driven safely, 247 Road Assistance can assess the situation and appropriate recovery options.
An EV may require recovery because of a depleted main traction battery, a low-voltage electrical problem, warning messages, mechanical failure, tyre damage, accident damage or another fault that prevents the vehicle from moving normally.
The appropriate recovery method depends on the specific vehicle, its condition and manufacturer recovery requirements. Tell us the vehicle make and model when you contact us so the recovery can be properly assessed.
When You Call, Tell Us
- Your exact location
- Electric vehicle make and model
- What warning or fault is displayed
- Whether the vehicle can select Neutral
- Whether the wheels can rotate
- Whether there is accident damage
- Your required destination
Providing accurate information helps us assess the appropriate recovery and loading requirements.
Why Might an Electric Vehicle Need Recovery?
Electric cars can become stranded for a variety of reasons. Depending on the fault and vehicle condition, roadside assistance may be appropriate or the vehicle may require professional recovery.
Depleted Traction Battery
If the main high-voltage traction battery becomes depleted and the vehicle cannot reach a charging point, recovery to a suitable charging location may be required.
12V Battery Problems
Electric vehicles also use a low-voltage battery for various vehicle systems. A 12V battery problem can sometimes prevent an EV from becoming operational even when the main traction battery has charge.
Electrical or Electronic Fault
An electrical or electronic fault may trigger warning messages and prevent the vehicle from being driven normally. Recovery may be required if the vehicle cannot be made mobile.
Vehicle Stuck in Park
Some EV faults can leave a vehicle unable to select Neutral or release from Park. This can affect loading and must be considered when arranging recovery.
Flat Tyre or Wheel Damage
A damaged tyre or wheel can leave an electric car unable to continue safely. Depending on the situation, roadside assistance or vehicle recovery may be appropriate.
Accident Damage
An accident-damaged electric vehicle may require careful assessment before recovery, particularly where the condition of the vehicle or its wheels affects safe loading.
Electric Car Broken Down?
Call 247 Road Assistance and tell us your EV make, model, location and what has happened.
Electric Vehicles Can Require Specific Recovery Procedures
The correct way to recover an electric vehicle depends on the vehicle manufacturer, model, drivetrain and condition. Not every electric vehicle should be moved or towed in the same way.
Where required, an appropriate flatbed recovery method may be used. The recovery approach must be assessed for the individual vehicle and the circumstances.
Vehicle Make & Model
Recovery requirements can differ between manufacturers and models. Knowing exactly which vehicle requires recovery helps determine the appropriate approach.
Drivetrain
The vehicle's drivetrain and manufacturer guidance can affect how the EV should be moved and transported.
Wheel Movement
If one or more wheels are locked or cannot rotate, additional loading considerations may be required.
Park & Neutral
An EV that cannot release from Park or select Neutral can present different loading requirements from a freely rolling vehicle.
Electronic Parking Brake
The status of an electronic parking brake can affect vehicle movement and loading, particularly where the vehicle has lost electrical power.
Vehicle Weight
Many electric vehicles are heavier than comparable combustion-engine cars. Vehicle weight and dimensions must be considered when assessing recovery requirements.
Flat 12V Battery or Depleted EV Traction Battery?
Electric vehicles typically have both a high-voltage traction battery used to propel the vehicle and a separate low-voltage system used for various vehicle functions. The type of battery problem can affect what assistance is appropriate.
Flat or Failed 12V Battery
A problem with an EV's 12V battery can sometimes prevent vehicle systems from operating correctly, even if the main traction battery still contains charge.
Depending on the vehicle and circumstances, roadside assistance may be appropriate. If the vehicle cannot be made operational, recovery may be required.
Depleted High-Voltage Traction Battery
If the main traction battery is depleted and the vehicle cannot reach a charging point, the EV may need to be recovered and transported to a suitable charging location.
247 Road Assistance does not claim to provide mobile high-voltage EV charging. Contact us to discuss recovery and transportation options.
How Is an Electric Vehicle Recovered?
There is no single recovery method suitable for every electric vehicle. The correct method depends on the manufacturer's guidance, vehicle model, drivetrain and the condition of the vehicle.
Where appropriate, flatbed transportation can allow the vehicle to be carried without its road wheels remaining in contact with the road during transportation.
If the vehicle cannot roll freely because it is stuck in Park, has locked wheels or has accident damage, additional loading considerations may be required.
Tell us as much as possible about the vehicle when arranging recovery so the situation can be properly assessed.
Recovery Assessment May Consider
- Manufacturer and vehicle model
- Vehicle drivetrain
- Vehicle weight and dimensions
- Whether wheels rotate freely
- Park and Neutral status
- Electronic parking brake status
- Accident or wheel damage
- Collection point accessibility
How Our Electric Vehicle Recovery Service Works
Contact Us
Call 0330 043 7086 and explain that you require electric vehicle or EV recovery.
Provide EV Details
Tell us the vehicle make and model, what has happened and any warning messages or known faults.
Confirm Vehicle Condition
Let us know whether the vehicle can roll, select Neutral and release its parking brake, and whether there is any accident damage.
Recovery Assessment
We assess the information provided and determine the appropriate recovery requirements for the vehicle and situation.
Recovery for a Range of Electric Vehicles
Electric vehicle recovery requirements vary between manufacturers and models. We can assess recovery requests for a range of electric cars, subject to vehicle specifications, condition, accessibility and suitable recovery arrangements.
Examples of EV manufacturers and vehicle ranges commonly found on UK roads include Tesla, BMW, Mercedes-Benz, Audi, Volkswagen, Nissan, Kia, Hyundai, MG, Polestar and Volvo.
247 Road Assistance is an independent vehicle recovery business. References to vehicle manufacturers are for informational purposes only and do not imply manufacturer approval, authorisation or affiliation.
Electric Vehicle Recovery for More Complex Situations
An electric vehicle may require recovery even when the battery is not the cause of the problem. Mechanical faults, wheel damage, accident damage and electronic faults can all prevent an EV from being driven.
For vehicles that cannot move under their own power, see our non-runner vehicle recovery service.
If your electric vehicle has been involved in a collision, visit our accident and crash recovery page.
The condition of an accident-damaged EV should always be explained when requesting recovery so the circumstances can be appropriately assessed.
Tell Us If Your EV Has
- Accident damage
- Damaged wheels or tyres
- Locked wheels
- Steering damage
- Suspension damage
- Electrical warning messages
- Problems selecting Neutral
Important: Damaged Electric Vehicles
If an electric vehicle has been involved in a serious accident, is smoking, showing signs of fire, producing unusual heat or appears to have significant battery damage, keep a safe distance and contact the emergency services where appropriate.
Do not attempt to touch exposed high-voltage components or damaged electrical systems. Tell us about any known accident or battery damage when requesting recovery.
More Ways 247 Road Assistance Can Help
If you are unsure whether your electric vehicle needs recovery or roadside assistance, see our roadside assistance service.
For general vehicle breakdowns, visit our car recovery and breakdown recovery page.
For planned transportation, see our car towing and vehicle transport service.
Related Services
- Electric vehicle recovery
- Breakdown recovery
- Roadside assistance
- 12V battery assistance
- Non-runner recovery
- Accident recovery
- Vehicle transportation
Electric Vehicle Recovery Across Our Local Area
247 Road Assistance provides electric vehicle and EV recovery across East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding parts of West Sussex and Surrey.
We also provide vehicle recovery around major local routes including the M23, M25, A22, A23, A25 and A264, subject to vehicle requirements, accessibility and safe recovery conditions.
Electric Vehicle Recovery FAQs
Do you provide 24/7 electric vehicle recovery?
Yes. 247 Road Assistance provides 24/7 vehicle recovery. Call 0330 043 7086 with your electric vehicle make and model, exact location and details of the problem.
Can you recover an electric car with a flat main battery?
If an EV's main traction battery is depleted and the vehicle cannot reach a suitable charging point, recovery and transportation may be required. Contact us with your vehicle and location details so the recovery requirements can be assessed.
Can a flat 12V battery stop an electric vehicle from working?
Yes. Electric vehicles use low-voltage systems as well as their main high-voltage traction battery. A 12V battery problem can sometimes prevent an EV from becoming operational even when the main battery contains charge.
Do you provide mobile EV charging?
We do not claim to provide mobile high-voltage EV charging. If the main traction battery is depleted and the vehicle cannot reach a charger, contact us to discuss recovery and transportation options.
Can every electric vehicle be towed normally?
No. Recovery requirements vary between electric vehicle manufacturers and models. The drivetrain, vehicle condition, wheel movement and manufacturer guidance must be considered when determining an appropriate recovery method.
Can you recover an EV that is stuck in Park?
A vehicle that cannot release from Park may require additional loading considerations. Tell us the make and model and whether the wheels can rotate so the recovery requirements can be assessed.
Can you recover a Tesla?
We can assess recovery requests for Tesla vehicles subject to the specific model, vehicle condition, accessibility and appropriate recovery requirements. 247 Road Assistance is an independent recovery business and is not claiming Tesla approval or affiliation.
Can you recover an accident-damaged electric vehicle?
Recovery may be possible depending on the condition of the vehicle, location and nature of the damage. Tell us about any known accident, wheel or battery damage when requesting recovery so the situation can be appropriately assessed.
How much does electric vehicle recovery cost?
Recovery is available from £99. Final pricing depends on factors including the vehicle, distance, location, condition, accessibility, weight and loading requirements. Contact us for a quote based on your specific recovery.
Which areas do you cover for EV recovery?
Our core service area includes East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding areas of West Sussex and Surrey. Contact us to confirm availability for your location.
Need Electric Vehicle Recovery?
Call 247 Road Assistance for 24/7 electric vehicle and EV recovery across East Grinstead, Crawley, Gatwick, Horley, Redhill, Reigate and surrounding areas.